The article provides a step-by-step guide for placing bulk or corporate orders on Lilac & Crème’s Bulk Order Portal, including instructions for uploading recipients, selecting gifts, customizing messages, choosing delivery options, and checking out. It also addresses common FAQs, such as delivery, editing orders, logo approval, and support contact information.
Step 1: Access the Bulk Order Portal
Enter your email address.
Enter the 6-digit authentication code sent to your email.
Click the Bulk Orders tab at the top of the screen.
Select Create New Order.
In the top-right corner, click Create Bulk Order.
Step 2: Upload Recipients
To add multiple recipients at once:
Click Import Recipients.
Select Download Template.
Open the downloaded Excel file.
-
Enter recipient details in the required columns.
Email address is optional.
Include apartment or suite numbers where applicable to avoid delivery issues.
Save the file as an .xlsx (Excel) file.
Upload the completed file back into the portal.
Review the recipient list and click Next.
Important:
Do not change column headers or formatting in the template.
Use the same email address if you want all order updates and invoices sent to one inbox.
Step 3: Select Gifts
Browse and select the item(s) you’d like to send.
Click Options Available to choose size or variation, if applicable.
Click Add to Cart.
Your cart will appear on the right side of the screen.
Optional: Add a Custom Logo Box
Click Add under the Custom Logo Box option.
Enter your company information.
Upload your logo as a PDF file.
You can also add the logo box on the following screen if you prefer.
Step 4: Apply Gifts to Recipients
Click Continue to apply the selected gift to all recipients.
To customize gifts for individual recipients, click Edit next to their name.
Review selections and click Next.
Step 5: Add a Gift Message
Enter a gift message to apply to all recipients, or
Customize messages for individual recipients if needed.
Click Next when finished.
Step 6: Choose Delivery Date & Method
Select delivery options for all recipients or customize per recipient.
During Purim and Shavuos, deliveries follow our seasonal delivery schedule.
Review selections and click Next.
Step 7: Review & Checkout
Review your order summary carefully.
Proceed to Checkout.
Select Invoice Payment.
Submit your order.
Invoice Payment Notes:
Submitting an order with invoice payment creates a pending order request. You’ll be notified once the invoice is generated and the order is confirmed.
Frequently Asked Questions
Can I edit my order after submitting it?
If you selected invoice payment, your order is submitted as a pending request and may be editable until the invoice is generated. Once the invoice is issued and the order is confirmed, changes may not be possible. Contact us as soon as possible if an adjustment is needed.
Is there a minimum order quantity for bulk or corporate orders?
No. There is no minimum order quantity. The portal is designed for convenient gifting to multiple recipients, whether it’s a few or many.
Can I schedule different delivery dates within the same bulk order?
Yes. Delivery dates can be customized per recipient. This is commonly used for birthday or milestone gifting.
Are gifts shipped individually or bundled together?
Each recipient’s gift is shipped individually to the address provided.
Can I preview or approve my logo before production?
Logo files are reviewed internally for quality and compatibility. Proofs are not automatically provided unless requested. If you require approval prior to production, contact us as soon as possible.
Are there lead times for large or branded orders?
Yes. Orders with custom logo boxes or large quantities may require additional production time, especially during peak seasons. We recommend placing these orders as early as possible.
Can I save a bulk order and finish it later?
Yes. Bulk orders are saved as you progress through the portal, allowing you to return and complete your order later.
Need Help?
For assistance with bulk or corporate orders, or for time-sensitive requests:
Email: orders@lilacandcreme.com
Phone: 732-886-0701